A Three-Dimensional Approach to Addressing the Dispatcher Hiring Crisis

In the high-stakes world of public-safety dispatch, reducing turnover through hiring the right personnel is crucial to success. To do this, agencies must cast a broad net and make the best testing available in the marketplace accessible to qualified applicants, wherever they may be located.

Introducing CritiCall 3D, the market's first three-dimensional, cloud-based hiring solution that allows agencies to make the best selection decision from the largest possible applicant pool, while also being abundantly convenient to job applicants.

Operational Skills-based Assessments

Dispatcher/Calltaker online skills testing

Behavioral Personality Assessments

Dispatcher personality assessment

Situational Role-playing Assessments

Situational judgment test for dispatchers

Evaluate hard skills and abilities necessary for success in training and job performance in the challenging, multi-tasking realm of dispatch.

Ensures candidates possess the necessary skills
Reduces training time and increases training success
Identifies top talent using a test with an established history of success

Measure key personality traits necessary for effective dispatchers. The results of this test were found to be significantly correlated to job performance for the dispatcher position in the areas listed below:

Overall Performance
Dependability
Confidence/ Assertiveness
Resilience/Composure, and
Task Management/Prioritization

Assess essential service competencies through interactive, visual-based situational judgment test.

Realistic role-playing that mirrors high-pressure dispatcher scenarios for practical, immersive evaluation
Identifies top performers by spotlighting candidates that excel in tough service situations
Enhances accuracy by boosting evaluation precision with real-world simulations
Engaging and interactive assessment process that increases candidate satisfaction and completion rates
Innovates and sets a new benchmark in dispatcher assessment

A Three-Dimensional Approach to Addressing the Dispatcher Hiring Crisis

Introducing CritiCall 3D, the market's first three-dimensional, cloud-based hiring solution that allows agencies to make the best selection decision from the largest possible applicant pool, while also being abundantly convenient to job applicants.

Experience Testing in 3D

Our three-pronged approach allows agencies to test for the maximal and optimal areas of job performance by combining the power of three amazing selection tests:

Operational Skills-based Assessments

Behavioral Personality Assessments

Situational Role-playing Assessments